Document the decisions and action items. Send them to every attendee. They must read and if they disagree with what the minute taker has written, they must raise it for correction. With clear documentation, you don't waste time debating how you remember the last meeting. It must be clear who has responsibility to take which action. A meeting must lead to action, otherwise it is pointless.
Be clear on the agenda. What are you trying to achieve in this meeting? What should you have decided before you leave the room? Tell everyone the agenda beforehand. Everyone must come prepared to discuss it. If there is no clear agenda, cancel the meeting.
One client recently said to me, "I have been telling my people these messages, but as I keep saying the same things, they get numb and the messages don't get through. So I need you as an outside expert to convey these messages." This is certainly not uncommon. It is the same reason teenagers don't listen to their parents but listen to some uncle they have just met. Playing such a role can be challenging. Changing people and their mindsets is not easy, but when can do that, we impact lives.
Document the decisions and action items. Send them to every attendee. They must read and if they disagree with what the minute taker has w...
