One client recently said to me, "I have been telling my people these messages, but as I keep saying the same things, they get numb and the messages don't get through. So I need you as an outside expert to convey these messages." This is certainly not uncommon. It is the same reason teenagers don't listen to their parents but listen to some uncle they have just met. Playing such a role can be challenging. Changing people and their mindsets is not easy, but when can do that, we impact lives.
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