Often in the workplace people talk over one another, trying hard to push their agenda and present their points. However if we truly want to influence, we must seek to understand. Only then we can craft the right message to influence. If we don't understand what motivates and what is important to the other party, how do we present a solution that works for them, that they can accept? Listening gives us tremendous power. Not only by understanding, but also by building trust. One thing I have trained myself to do - when the other party has something to say, I stop talking and encourage them to speak up. One word which creates impact is worth more than ten which fall on deaf ears.
No comments:
Post a Comment