Sunday, 25 September 2022

Organisation culture series: Why we are lousy at handling arguments

 

Many conflicts are handled poorly because we don't realise the stated reason is just a trigger and not the root cause of the conflict. We work hard towards resolving the stated reason, or the apparent reason, without realising we've never touched the true cause, or we are subconsciously avoiding it. 

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Master negotiator tip #4

  Ask open questions.  Don't be fixated on the parts you get stuck on, else you cannot move forward. Ask open questions so that you can ...