Let's say you are conducting a meeting. A few attendees are late. Do you start the meeting on time? You probably should. Why penalise the people who show up on time, right? But what if some of the latecomers are important decision makers who need to be in the discussion? Wouldn't it be a waste of energy to repeat the same topics after they arrive? What if the boss is a late? Would you start without him?
Punctuality is a culture to be instilled. In a working environment, it is basic respect and professionalism. What message do you send to your customers when your organisation cannot even be consistently punctual?
I have been in an organisation where everyone is early at meetings by 5 minutes. No meetings start late. In fact they tend to start early once everyone is in the room. They also tend to be efficient and end early. I have also seen organisations where attendees don't show up and only ask their secretaries to inform the group after the meeting start time has passed.
What kind of organisation culture do you want to build?
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