The challenge of 2nd generation businesses #1

 

Conflict between 2nd generation owners and 1st generation staff. 

If you are the 2nd gen, and these uncles and aunties have known you since you were a kid, it may not be easy for you to ask them to change the way they work. "We have be operating this way for years and we have been fine." It is hard for people who have worked in the same company for 20 years to get out of their comfort zone. Also, some have strong egos. What can a young 2nd gen do? 

Start with the soft approach. Respect the elders. Build relationships and trust. If you have known them for years, it helps with this approach. If you want change, they need time to gain confidence in you. Build your credibility and prove your capability and sincerity before pushing for drastic changes. Let them feel listened to. Despite all the above, you still need to be prepared that some may not be willing to change or may not be capable of change. Then you eventually have to proceed without them.