Train your people. Teach them. Guide them. Give them learning resources. Assign them mentors. Motivate them to want to learn and be better at their jobs. I'm not saying this just because I am a leadership trainer and more companies looking for training means more business for me. When you know the reason your staff cannot do their jobs is they don't know how to do it, the simple answer is they need to learn.
In some companies this is a glaring gap. Yet often no action is taken to address it. There is a reason why mature and international companies have a Learning & Development department. This is something SME's can learn from - being deliberate in identifying skill gaps and investing in upskilling the workforce. People need skills to do their jobs. They need skills to be able to create more value for the company.
